 University of Queensland
Institute of Continuing and TESOL Education
The many activities of ICTE include open (public) programs that suit managers or executives seeking professional development. Some of those workshops and programs in which we are involved include:
Writing Skills Wednesday 7 March 2012 (9am - 4pm) Thursday 24 May 2012 (9am - 4pm) Wednesday 8 August 2012 (9am - 4pm) Thursday 15 November 2012 (9am - 4pm)
Managing People - Managing Issues 13-14 March - 2-day workshop
Get That Job - workshop series
Workshop 1: Getting to Interview Wednesday 11 July 2012 (9am - 4pm)
Workshop 2: Preparing for Interview Wednesday 18 July 2012 (9am - 4pm)
Workshop 3: Advanced Selection Processes Wednesday 25 July 2012 (9am - 4pm)
2 day Professional development Workshops / Conferences
ICTE has also begun periodic two-day conference style seminars that provide high value twin streams of topics that allow you to select any four of eight topics offered each day. See here for details Managing People - Managing Issues 13-14 March
2 day Advanced Management Program
ICTE is about to launch a series of Advanced Management workshops. The first one is due on Mar 27-28th. Details here
Sample of topics within the above workshops include:
Decision making processes and options – logical to ambiguous
This session explores a number of decision-making processes, and how to select the best process for the types of decisions managers need to make.
Session topics: A simple and thorough decision making process – when things are fairly clear; A decision making process when things are not so clear; The role of RISK in decision making; A decision making process when things are decidedly messy; Group decision making conversations and decision options; Deciding the best way to make a decision.
Strategic thinking at all levels
Organisations are increasingly accepting that their performance improves when there is competent strategic thinking happening at all levels. This sesison explains how to improve your strategic thinking, through best practice examples and practical exercises.
Session topics: What is strategic thinking – a core competency - its purpose; Why we need have strategic thinking at all levels; How and when to engage in strategic thinking – how to do it; Exploring a strategic topic – an example; An exercise - to share strategic thinking – have a strategic conversation; Some other strategic topics to think about – for your workplace.
Performance Management
The key to managing staff performance and development is the ability to give and receive feedback. This session is designed to provide a sound background to the purpose and structure of performance management.
Session topics: Purpose of performance appraisal; Understanding the impact of feedback: positive, negative and none: Pactical activities in giving and receiving feedback; Planning for and giving constructive feedback; Negotiation skills for managing diminished performance; Managing stress; Avoiding grievance procedures.
Meetings that are twice as productive in half the time
Meetings play a big part in organisational life but poor meetings lead to poor outcomes and wasted time. This workshop introduces simple but powerful strategies and tools for making meetings twice as productive in half the time.
Session topics: Managing meetings – 3 phases and 3 Ps; Strategies, tactics and tools; Dealing with multiple agendas; Topic and Meeting Mapping; Roles and responsibilities.
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Effective Communication
This plenary session wraps up the day by focusing on the key skill that underpins all the workshops you’ve done today – effective communication. We communicate all the time, so how come – often when it matters most – we mess it up? This program brings together perspectives from psychology and management practice to demonstrate a range of powerful feelings associated with subtle changes in wording or style. Our personal behaviours are strongly influenced by the way people communicate with us. “I am responsible for the response I elicit”. Topics for this program include:
Session topics: Active Listening; Communication styles; Communication tactics; The importance of ‘FACE’; Some questioning techniques that help avoid resistance; Influence of organisational culture and climate on communication; Influencing organisational culture and climate by communication
Systems thinking for each level
‘Systems Thinking’ is a valuable organisational skill that needs to occur at each organisational level. This session will explore how to identify, streamline and improve your workplace systems.
Session topics: Different systems – how they work; Making a simple ‘list system’ safer; Identifying those accidental systems – name the purpose and process; Making a ‘real’ system more effective and efficient; Helping systems talk better to each other – synchronising them; Convincing others that a system needs fixing.
Key Skills for Interviewing Staff
Managers encounter many different types of interviews – job interviews, discipline interviews, performance appraisal interviews and exit interviews. This session will dicuss the skills managers need to practice effective interviewing skills across a broad range of areas with both current and prospective staff.
Session topics: Decide purpose and develop your plan; Set the scene and remain objective; The power of the right questions; Active listening and observation; Take notes and keep records; Post interview analysis.
Other topics (but not a complete list) we have deliver on behalf of ICTE-UQ include:
- Strategic and Operational Management
- Coaching for Team Leaders
- Writing Skills
- Bullying
- Stress Management
- Negotiation
- Systems - thinking and using
- Strategic Conversation
- Culturally Diverse Workplaces
- Preparing for employment
- Coaching and Mentoring
- Coaching and Mentoring Systems
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