Superior Supervision
In any organisation, the job of a supervisor is to oversee the activities of certain people - possibly a team. This may mean dealing with materials, equipment, time deadlines, performance targets, quality of work and so on. It also means dealing with the people who are doing the work. The company's greatest asset is its workforce and anyone who pays only lip service to this will at some stage realise how unwise this view is.
This program has been devised so that currently successful supervisors can examine their skills in key aspects of people management. It will emphasise improving individual and team performance by promoting an efficient, positive and creative atmosphere leading to greater success for the company. It will also make the supervisor's life much more interesting and easier.
Who would benefit from Superior Supervision
Anyone who is successfully supervising or managing the work of others.
Objectives of Superior Supervision
Participants of the program will:
- have examined their people management and leadership style and decided if they want to make changes or improvements
- be aware of how they come across to their team
- have the potential of outstanding communication skills, communicating assertively as a normal activity and negotiating as and when appropriate
- have examined methods of motivation and selected those most appropriate to their team
- have considered the power of generosity and trust
- be confident of mentoring, disciplining, appraising and other forms of feedback
- be able to coach and use facilitation skills to achieve staff development
- be able to influence colleagues and higher management in an effective way
Key topics covered by Superior Supervision
- The benefits of excellent people management
- Characteristics of effective managers of people?
- Communication Skills
- Achieving excellence in communication
- The role of body language
- The art of listening
- Communicating assertively not aggressively
- Quality conversation - effective and efficient
- Interpersonal actions, reactions and responses
- Giving and receiving feedback
- Both positive and negative feedback
- The C.O.R.B.S. method
- The EEC method
- The BOOST method
- Motivation
- How to motivate yourself first and foremost
- Motivating others
- Motivation styles and their application
- A discussion on motivation theorists
- Leadership and management
- The difference between leadership and management
- Balancing control with encouraging initiative
- Leading without being bossy
- Communicating VISION
- Decision making / problem solving with the team
- Supervising teamwork
- The benefits of effective teamwork
- Motivating team members
- Coaching and mentoring the ‘team’
Duration: 2 days
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