Purposeful Conversation
Purposeful Conversation Strategies
Despite the fact that everyone in an organisation engages in conversation everyday, many of those conversations do not contribute to organisational performance. Conversations often do not turn out the way we expect - instead they elicit unexpected and unwelcome outcomes, and are often uncomfortable and sometimes confrontational. Particularly as meetings, conversations are often frustrating, unproductive and do not lead to action.
Purposeful conversation is a planned approach that uses conversation strategies, techniques and tactics to achieve defined outcomes or actions. This program assists participants to understand and use tools such as conversation and topic mapping, plan for and manage reactions and use an appropriate conversation style for the situation.
Who will benefit from Purposeful Conversation?
Both the organisation and people stand to benefit. All leaders, managers and supervisors engage in purposeful conversation in order to communicate organisational decisions and directions, to interact with members of staff, and to maintain policies and procedures that support the organisations functioning. Planned conversations that utilize effective communication tools and strategies will directly and positively impact on individual and organisational performance.
In view of the value of consistency, this development program would be important at all levels in the organisation. If it is considered as an induction or developmental opportunity for new or newly promoted managers and supervisors, talk to Deltapoint about a program for your senior managers first.
Objectives of ‘Purposeful Conversation’ program
At the end of the program, your delegates will be able to choose from and utilize a range of group focused and one-to-one conversation tools and strategies. In meetings they will be able to employ the four stages of deliberation before decision. They will also understand and be able to use the concept of ‘face’. Participants will have used the purposeful conversation tools in a range of simulated interactions and will have had the opportunity, with support, to practise conversation strategies in real situations.
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