Performance Management
Managing performance requires there to be performance expectations by way of policies, agreements, contracts and common understanding. This program helps assess and remedy those reference performance standards and then assess actual performance, from which managers can act to adjust as necessary. The tools of management are agreements and understandings between performer and manager as representative of the organisation. Members can be rewarded or otherwise commended for superior performance and alerted to occasions of underperforming. Underperforming may need no more than an alert, but may require more intense agreement and possibly initiation of a formal ‘diminished performance’ process.
Who will benefit from Performance Management
Any organisation with members whose performance is currently inadequately managed.
Outcomes of Performance Management
Delegates will have updated knowledge and skills to:
- define performance
- measure performance
- assess and understand performance
- manage subjective and objective performance
- assess tasks, jobs, relationships, roles & responsibilities
- discuss / negotiate performance with members
- know how/when to trigger diminished performance policies
Content of Performance Management
- different kinds of performance
- things that get in the way of good performance
- things that promote good performance
- what members need in order to perform well
- what motivates people to perform better
- measuring performance
- predicting performance
- monitoring performance
- role of rewards
- role of diminished performance policies and practice
- consequences of enacting diminished performance
Duration: 1 day
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