Managing Upwards
There are many opportunities for training in management, from front-line supervision to executive leadership. But what about managing upwards? How can you sell your ideas or key information up to your manager? How can you influence your peers? How can you improve your relationship with those up the food chain? Improve your performance appraisal? Develop effective networks? You will gain real understanding and skills from this one-day program that combines research into impression management with practical application of relationship management and communication skills.
Who will benefit from Managing Upwards
Unless you Chair the Board, you need to manage upwards either often or occasionally. Team members, team leaders, managers, supervisors or executives - this course is useful for people who wish to, or who should, communicate with those higher up the ladder. It is also useful for communicating with others who may be at the same level or lower but who have other responsibilities and authorities that you seek to influence for some legitimate reason.
Outcomes of Managing Upwards
- Participants will:
- Have an understanding of workplace relationship issues
- Understand how and when and why to ‘sell’ upwards
- Discuss tactics in issue selling, particularly in organisational change
- Learn techniques for managing conflict with supervisors
- Develop an action plan for change
- Learn how to develop networks of influence
Topics in Managing Upwards
- Leader/ Member Exchange
- Issue Selling
- Communication styles
- Emotional Intelligence in managing upwards
- Impression Management
- Social capital and networks
Duration: 1 day
|
