Managing Disruptive Behaviour
This is a highly practical course offering a mix of theory, reflection and interactive sessions. Delegates will have the opportunity to test their thinking and practise new tactics in small group exercises and role-plays.
Who would benefit from Managing Disruptive Behaviour?
Anyone responsible for managing other people - where success depends upon their collective contribution to the business.
Objectives of Managing Disruptive Behaviour
By the end of this course, delegates will be able to define and identify what constitutes disruptive behaviour as well as understanding the possible causes. They will have a greater appreciation of the skills and techniques that can be employed to deal with disruptive behaviour as well as being aware of the importance of taking responsibility for disruptive behaviour in the workplace.
Key topics covered in Managing Disruptive Behaviour
- Disruptive behaviour - A definition
- Encounters with disruptive behaviour
- Behaviour vs. Personality
- Behaviours I have difficulty handling
- Why do people behave the way they do?
- Whose responsibility is disruptive behaviour?
- Recognising behaviour as disruptive
- Dealing with disruptive behaviour
- Isolating the person from the behaviour
- Levels of dealing
- Appealing
- Shaming
- Disciplinary procedures
- Preventing and eliminating disruptive behaviour
- Role plays
Alleviate or eliminate:
* Disciplinary procedures
Duration: 1 day
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