Interpersonal Skills
How you work with and associate with other people is more important than your technical skills or other specialised knowledge - unless you are uniquely gifted like Einstein, in which case people will put up with whatever you dish out just to suck your brains dry. Even Einstein found out that ‘people’ are more important than technology, and became quite ‘soft’ and socially conscious.
Who will benefit from Interpersonal Skills
Any person whose occupation requires interaction with other people, or who has interpersonal issues in non-work areas of life.
Outcomes of Interpersonal Skills course
Delegates will gain:
- better sensitivity to the communication needs of others
- better sensitivity to the behavioural needs of others
- improved ability to relate to and work ‘with’ others
- more effective listening and understanding skills
- awareness of their individual opportunities to improve
- a plan how to practice ways to address specific opportunities. Those opportunities could include being more assertiveness, less assertive (bully?), more or less communicative etc
Content of Interpersonal Skills course
- Improving communication skills
- Relevant social skills
- Being self aware
- Raising emotional intelligence
- Developing and managing different kinds of relationships
- Dealing with difficult situations
- Dealing with difficult people
- Dealing with people under stress
- Introducing ‘Assertiveness skills’
- Introducing ‘Influencing skills’
Duration
- 1 day for introductory level
- 2 days a week apart for a comprehensive program that includes follow up
|
