Give and Receive Feedback
Recent polling shows that receiving feedback and recognition is in the top five job satisfaction factors for staff, yet research also shows that feedback is either nonexistent or ‘tick and flick’ in many organizations, and that this is mainly because skills in giving and receiving feedback are not well developed. This course explores attitudes, skills and knowledge of the feedback transaction for both the giver and receiver. Participants will have opportunities to test these on the day.
Who will benefit from this feedback course
Everyone who needs to give feedback on performance will benefit – and everyone who needs to remain open to receiving feedback from a supervisor, a mentor or a colleague.
Outcomes of this feedback course
Participants of this course will be able to:
- Receive feedback in a constructive way
- Prepare self development from feedback
- Be comfortable about seeking feedback
- Separate feedback into ‘feelings’ and facts
- Prepare recipient when participant is about to give feedback
- Prepare feedback content in a form most likely to be useful
- Deliver feedback in a way that achieves desired responses
- Follow up after giving feedback to improve self
- Follow up after giving feedback to assess their gains
Contents of this feedback course
- Setting the climate for feedback
- Understanding the emotions and impact of feedback
- The role of resilience and stress in receiving feedback
- The role of emotional intelligence in giving feedback
- Analysing the risks associated with feedback
- Making all feedback constructive
- Strategies and tactics of feedback
- Diminished performance feedback
- Checklists, planning and preparation, problems
- Detection and management of consequences of feedback
Duration: 1 day
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