Emotional Intelligence
This program is being rewritten. Please contact us for information.
Brisbane, Australia, (07 3348-5161)
Who will benefit from
Any person who interacts with others, and where the quality of interaction could improve. There is considerable research support for the notion that workplaces with high levels of emotional intelligence (EI) outperform, in terms of profit and productivity, those with low levels of EI. This course focuses on EI in the workplace, and the skills developed during the course apply readily to any other social environment such as the family.
Outcomes of Emotional Intelligence course
Delegates will gain better understanding of:
- what emotions and feelings really are
- the link between emotions and quality of life
- the link between emotions and ‘being effective’
- the link between emotions, decisions and actions
- sensing own emotions
- your automatic reactions
- sensing others’ emotions
- management of own emotions
- helping others manage their emotions
- responding to or influencing others’ emotions
- influencing others’ decisions
- how to sense and manage stress
Content of Emotional Intelligence course
- the nature and purpose of values, emotions, attitudes
- the nature of social interaction and purposeful interaction
- your emotions and decisions about self
- your emotions and decisions about others
- reaction versus response
- their emotions and decision about you
- when emotions align - or clash
- how to sense emotions - self - others’
- how to manage emotions - self - others’
- emotions in decision making
- influences upon decision making
- emotion and stress
- case studies and scenarios
- role-plays
Duration
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