Deal with Difficult People
Difficult people just don’t want to agree with you or do what you want them to do. They are obstinate. People can be difficult for a whole range or reasons, some legitimate, some not - some with a logical explanation (legitimate or not), and some with a psychological explanation (I don’t like you). The list goes on. Sometimes the other person, that difficult one, approaches you with the difficulty. Sometimes it will be people you approach and they are or become difficult.
Sometimes - horror-horror - they are right and it’s YOU who is difficult - and wrong.
Who will benefit from
Any person who deals, or will need to deal, with difficult people. In this case we are talking about non-pathological people - they are not in need of psychological or psychiatric care.
Outcomes of
Delegates will be better able to:
- prepare for dealing with difficult people
- remain composed and mentally calm dealing with difficult people
- understand the motives behind difficult people
- get difficult people on side
- modify the behaviour of difficult people
Content of
- The role of arrogance
- The role of Power
- The role of personality - dominance
- The role of your self esteem
- Understanding difficult people - why is he/she difficult?
- Communicating with difficult people
- Behavioural traits - stubbornness
- Preparing for difficulty
- Consequences of failing to address difficult people
- Persuasion
- Behavioural conditioning
- Strategies and tactics to deal with difficult people
Duration
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