Conflict Resolution
Conflict is present in all organisations. In any situation where people are interacting, there is a potential for disagreement, challenge and conflict. Resolving conflict skillfully and constructively is both valuable and necessary in the everyday operation of any organisation. This course offers a variety of practical learning opportunities for participants to develop skills in identifying and resolving conflict - constructively
This program will provide valuable skills for anyone who feels that their responsible to conflict situations could be improved including: managers, project managers, supervisors, human resource managers
Program Content
- What is conflict?
- Strategies for managing conflict
- Personal styles of conflict management
- Active listening and questioning techniques
- Negotiating
- Assertive techniques
- Building solutions to conflict situations
Program Outcomes
- Recognise how personal values and views influence behaviour
- Identify conflict management styles
- Analyse the needs of each party
- Develop skills to resolve conflict in a flexible manner
- Develop positive influence techniques
- Develop negotiating skills appropriate for a win/win solution
Duration: 1 day
|
