Conflict Management
Conflict is present in all organisations. Indeed it is necessary for growth. There can be no change or development without conflict. It can be called good conflict versus bad conflict. Conflict Management is more than just conflict resolution in that resolution refers to settling bad conflict, while management attempts to promote good conflict and minimise opportunities for bad conflict. Conflict Management is the ‘big picture’ about conflict.
This course offers a variety of practical learning opportunities for participants to develop skills in identifying opportunities for both good and bad conflict, making appropriate decisions, and acting on those decisions
Who will benefit from Conflict Management
This course will provide valuable skills for people who are in an organisation that is troubled with conflict, right through to an organisation that needs ideas and development.
Content of Conflict Management
- What is conflict?
- Strategies for managing conflict
- Personal styles of conflict management
- Active listening and questioning techniques
- Negotiating
- Assertive techniques
- Building solutions to conflict situations
Outcomes from Conflict Management
- Recognise how personal values and views influence behaviour
- Identify conflict management styles
- Analyse the needs of each party
- Develop skills to resolve conflict in a flexible manner
- Develop positive influence techniques
- Develop negotiating skills appropriate for a win/win solution
Duration: 1 day
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