Effective Communication
Purpose of Communication Skills
Your ability to develop and maintain relationships with colleagues and friends depends on your ability to communicate effectively. Good communication skills can be learned. This course will provide you with a range of communication techniques and strategies to become a more effective and confident communicator. With this understanding, you will be able to enhance working relationships and deal with difficult situations in a positive manner. The course will also give you the opportunity to develop your own personal communication style and to better understand the styles of others.
Who will benefit from Effective Communication?
- are striving to improve their personal communication skills
- are about to undertake a course on negotiation or conflict
- are about to do a course on decision making
Outcomes of Effective Communication
- Understand the communication imperative
- Identify common communication styles
- Sense and manage communication barriers
- Demonstrate empathy
- Improving interactions with others
- Actively listen
- Effectively question
- Giving and receiving feedback
- Communicating in difficult situations
- Introduction to assertiveness
Content of Effective Communication
- Active listening techniques
- How to understand and show empathy
- Behaviours that enhance working relationships
- Effective questioning skills
- Your personal communication style
- Flexibility of communication style
- Give and receive appropriate feedback
- Effective communication techniques for difficult situations
- Barriers to effective communication
Duration: 2 days
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