Communication for Managers
Managers do not work in isolation. They must develop the ability to influence individuals and groups to work towards attaining organisational goals. This workshop is designed to develop the personal insight necessary to lead, manage and interact with colleagues effectively and productively. Participants will identify and practise the key skills of communication, motivation, delegation, problem solving and decision making to maximise their own potential and that of their staff
Who should attend Communication for Managers
Managers, team leaders, project managers, anyone wanting to learn more about effective interpersonal relationships
Content of Communication for Managers
- The management process
- Leadership, Motivation and Assertiveness
- Communication – perception and styles
- Managing diversity
- Developing teams
- Problem solving, conflict resolution and opportunity finding
- Induction, training and performance reviews
- Delegation
- Disciplining and counselling employees
Outcomes from Communication for Managers
- Demonstrate a variety of techniques to strengthen team morale
- Identify the factors which contribute to effective leadership in the workplace
- Demonstrate a range of communication tools to establish credibility
- Delegate appropriately
- Negotiate and manage conflict constructively
- Counsel employees for performance improvement
- Build and maintain networks and relationships
Duration: 3 days
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